Help Centre

Frequently Asked
Questions at 1x Partner

Everything you need to know about your 1x partner account — from signing up and making your first bKash deposit to understanding game rules, claiming bonuses, and withdrawing your winnings. If you can't find your answer here, our support team is available around the clock.

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Jump straight to the section that matches your question. Each topic covers the most common issues players in Bangladesh run into on 1x partner.

Account & Registration

How to create your 1x partner account, verify your identity, reset your password, and manage your profile settings. Everything from first sign-up to account security is covered here.

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Deposits & Withdrawals

How to deposit using bKash, Nagad, and other local payment methods. Minimum and maximum limits, processing times, and what to do if a transaction doesn't go through as expected.

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Games & Betting

Questions about slots, live casino, Andar Bahar, Teen Patti, and sports betting. How RTP works, what volatility means, minimum bets, and how to use the demo mode before playing for real money.

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Bonuses & Promotions

How the welcome bonus works, wagering requirements explained, free spins, cashback offers, and how to make sure your bonus is applied correctly when you register or deposit.

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Mobile App

How to download and install the 1x partner app on Android, enable notifications, troubleshoot login issues on mobile, and get the best performance on a slower data connection.

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Responsible Gaming

How to set deposit limits, session time reminders, and self-exclusion options. 1x partner takes responsible gaming seriously and provides tools to help you stay in control of your play.

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The Full 1x Partner FAQ

Account & Registration

Creating a 1x partner account takes under two minutes. Click the Register button at the top of any page, enter your mobile number, choose a strong password, and confirm your details. You'll receive a verification code via SMS — enter it to activate your account. Once verified, you can log in immediately and start exploring the full game library. There's no fee to register and no minimum deposit required just to create an account.

You must be at least 18 years old to register and play on 1x partner. This is a strict requirement and applies to all players regardless of location. During the verification process, you may be asked to provide proof of age. Accounts found to belong to underage players will be closed immediately and any balance returned.

Go to the Login page and click "Forgot Password". Enter the mobile number linked to your 1x partner account and you'll receive an SMS with a reset code. Enter the code, set a new password, and you're back in. If you no longer have access to the phone number on your account, contact support directly with your account details and they'll help you regain access securely.

Identity verification (KYC) is a standard requirement for all licensed betting platforms. 1x partner may ask you to submit a copy of your National ID card or passport when you first request a withdrawal or if your account activity triggers a routine security check. Verification protects your account from unauthorised access and ensures withdrawals go to the correct person. The process is straightforward and usually completed within a few hours.

Yes. If you want to close your account, contact the 1x partner support team via live chat or email. Before closing, make sure you've withdrawn any remaining balance. If you're closing your account for responsible gaming reasons, the support team can also set up a self-exclusion period instead, which temporarily suspends your account without permanently deleting it.

Deposits & Withdrawals

Log in to your 1x partner account and go to the Deposit section in your account dashboard. Select your preferred payment method — bKash and Nagad are the most popular options for players in Bangladesh. Enter the amount you want to deposit, follow the on-screen instructions to complete the payment on your mobile wallet app, and the funds will appear in your 1x partner balance within seconds. There are no deposit fees charged by the platform.

The minimum deposit on 1x partner is ৳100. This low threshold means you can start playing without committing a large amount upfront. There is no maximum deposit limit for standard accounts, though very large deposits may trigger a routine security review as part of standard compliance procedures.

Most withdrawals to bKash and Nagad are processed within 15 to 30 minutes of approval. In some cases, particularly for first-time withdrawals or larger amounts, the process may take up to a few hours while the team completes a standard security check. Withdrawals are not processed to third-party accounts — the money always goes back to the same mobile wallet used for the deposit.

First, check your bKash or Nagad transaction history to confirm the payment was actually sent. If the payment shows as successful on your mobile wallet but hasn't appeared in your 1x partner balance after 10 minutes, contact support via live chat and share your transaction ID. The team can trace the payment and credit your account manually if needed. Do not attempt to make a second deposit until the first one is resolved.

The minimum withdrawal amount on 1x partner is ৳200. You can request a withdrawal at any time as long as your account balance meets this threshold and your identity has been verified. There are no withdrawal fees charged by 1x partner, though your mobile wallet provider may apply their own standard transaction charges.

Games & Betting

The 1x partner game library currently includes over 500 titles. This covers slots like Jungle King, Jurassic Kingdom, and Supermarket Spree, live casino tables including Baccarat, Roulette, and Blackjack, card games like Andar Bahar and Teen Patti, and a full sports betting section covering cricket, football, kabaddi, and more. New games are added regularly — typically several new titles each month.

Most slot games on 1x partner have a demo mode that lets you play with virtual credits at no cost. This is a great way to learn the mechanics of a new game before committing real money. Live casino games and sports betting markets require a funded account to participate, as they involve real dealers and real-time events. You can switch between demo and real-money mode from within the game interface.

RTP stands for Return to Player. It's a percentage that tells you how much of the total money wagered on a game is paid back to players over a very large number of rounds. For example, a game with a 97% RTP returns ৳97 for every ৳100 wagered on average. The 1x partner game library has an average RTP above 97%, which is higher than most competing platforms. RTP is calculated over millions of rounds — your individual session results will vary, which is what makes each game exciting.

Andar Bahar is one of the simplest card games available on 1x partner. A single card is placed face up in the centre of the table — this is the "joker" card. You then bet on whether the next matching card (same rank) will appear on the Andar (left) side or the Bahar (right) side. Cards are dealt alternately to each side until a match appears. The game has a very low house edge and rounds are completed in under 30 seconds, making it ideal for mobile play. Visit the Andar Bahar page for a full guide.

Minimum bets vary by game type. Most slots start from ৳10 per spin. Live casino tables typically start from ৳100 per hand or round. Sports betting markets have a minimum stake of ৳50 per selection. These low minimums make 1x partner accessible for players at all budget levels, whether you're just starting out or playing with a larger bankroll.

Bonuses & Promotions

The welcome bonus is automatically applied to your first deposit when you register a new 1x partner account. You don't need to enter a promo code — just register, make your first deposit of ৳100 or more, and the bonus will be credited to your account within a few minutes. Make sure you read the bonus terms before depositing so you understand the wagering requirements attached to the offer.

Wagering requirements (also called rollover) specify how many times you need to bet the bonus amount before you can withdraw it as real cash. For example, if you receive a ৳500 bonus with a 10x wagering requirement, you need to place ৳5,000 in total bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while live casino games may contribute less. Always check the specific terms for each promotion.

Free spins are credited to your account and tied to a specific slot game. When you open that game, the free spins will be available to use automatically. Any winnings from free spins are added to your bonus balance and subject to the wagering requirements stated in the promotion terms. Free spins are usually valid for 7 days from the date they're credited — unused spins expire after this period.

If a bonus hasn't appeared in your account within 30 minutes of qualifying, first check that you met all the conditions — minimum deposit amount, eligible payment method, and that the promotion was still active when you deposited. If everything looks correct, contact 1x partner support via live chat with your deposit confirmation and they'll investigate and apply the bonus manually if you're eligible.

Mobile App

Visit the App page on the 1x partner website and follow the download instructions for your device. The Android APK can be downloaded directly — you'll need to allow installation from unknown sources in your phone's security settings before installing. The app is lightweight, loads fast even on 3G connections, and gives you access to the full game library with push notifications for bonuses and live events.

Start by closing the app completely and reopening it. If the problem persists, check that you have the latest version installed — outdated versions can cause login and display issues. Clear the app cache from your phone's app settings and try again. If you're on a slow connection, switch to Wi-Fi if possible. For persistent issues, uninstall and reinstall the app from the App page. If none of these steps work, contact support with a description of the issue and your device model.

After installing the 1x partner app, open it and go to Settings. Under Notifications, toggle on the alerts you want to receive — bonus offers, live casino table openings, sports event reminders, and account activity alerts are all available separately. You can also manage notification permissions from your phone's system settings under the 1x partner app entry.

Responsible Gaming

Log in to your account and go to the Responsible Gaming section in your account settings. From there you can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — this cooling-off period is intentional and helps prevent impulsive decisions. Decreasing a limit takes effect straight away. These tools are free to use and we encourage all players to set limits that match their entertainment budget.

Yes. 1x partner offers a self-exclusion feature that lets you temporarily suspend your account for a set period — 24 hours, 7 days, 30 days, or longer. During this time you won't be able to log in or place bets. Your account balance is preserved and you can resume playing once the exclusion period ends. For longer-term exclusions, contact the support team directly. Visit the Responsible Gaming page for full details on all available tools.

If you feel that gambling is negatively affecting your life, please reach out for help. 1x partner's support team can immediately activate a self-exclusion on your account and point you toward professional support resources. The most important step is recognising the issue early. Our Responsible Gaming page has detailed guidance on warning signs, self-assessment tools, and how to access support. You are never alone in this — help is available.
Help Guide

Getting the Most Out of 1x Partner

Whether you've just registered your first 1x partner account or you've been playing for a while and want to understand the platform better, this guide covers the things that matter most. The FAQ above answers the most common questions, but this section gives you a bit more context on how 1x partner works and what to expect as a player in Bangladesh.

New to 1x Partner?

Start by creating your free account, making a small first deposit via bKash, and exploring the game library in demo mode before betting real money. The welcome bonus is applied automatically on your first deposit — no code needed.

Understanding Payments on 1x Partner

One of the most common questions new players have is about how payments work. 1x partner supports bKash and Nagad as the primary deposit and withdrawal methods for players in Bangladesh. Both are instant on the deposit side — money hits your account balance within seconds of completing the payment on your mobile wallet. Withdrawals are almost as fast, typically processed within 15 to 30 minutes during normal operating hours.

The minimum deposit is ৳100 and the minimum withdrawal is ৳200. There are no fees charged by 1x partner on either side of the transaction. If you ever run into a payment issue — a deposit that doesn't show up or a withdrawal that seems delayed — the live chat support team is the fastest way to get it resolved. Have your transaction ID ready when you contact them.

Making Sense of Bonuses

Bonuses are one of the most misunderstood parts of any betting platform, and 1x partner is no different. The welcome bonus is genuinely valuable — it gives you extra funds to explore the game library — but it comes with wagering requirements that you need to meet before you can withdraw the bonus as cash. This is standard practice across all licensed platforms and isn't unique to 1x partner.

The key is to read the terms before you deposit. Pay attention to the wagering multiplier, the time limit for clearing the bonus, and which games count toward the wagering requirement. Slots typically contribute 100%, which means every taka you bet on a slot counts in full toward clearing the bonus. Live casino games often contribute less. If you're unsure about any bonus terms, ask the support team before you deposit — they'll explain everything clearly.

Responsible Gaming Reminder

Always set a budget before you start playing and treat it as your entertainment spend — not money you expect to recover. Use the deposit limit and session reminder tools in your account settings. Gambling should be fun. If it stops being fun, take a break.

Getting Support When You Need It

The 1x partner support team is available 24 hours a day, 7 days a week. Live chat is the fastest option — you'll typically get a response within two minutes. For less urgent issues, you can also reach the team by email at [email protected]. The support team handles everything from payment queries and bonus questions to account verification and technical issues with the app or website.

If your question is covered in this FAQ, you'll likely find the answer faster here than waiting for a support response. But for anything account-specific — like a missing deposit, a withdrawal delay, or a bonus that hasn't been credited — live chat is the right channel. The team has access to your account details and can resolve most issues in a single conversation.

Using the 1x Partner Mobile App

The 1x partner app is designed specifically for mobile play in Bangladesh. It's lightweight enough to run smoothly on mid-range Android phones and loads quickly even on a 3G connection. The full game library is available through the app — slots, live casino, Andar Bahar, sports betting — and you can make deposits and withdrawals directly from the app without switching to a browser.

Push notifications are one of the most useful features of the app. You can set up alerts for new bonus offers, live casino table openings, and upcoming sports events so you never miss a promotion. Download instructions are on the App page. Installation takes about two minutes and the app doesn't take up much storage space on your device.

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If your question isn't covered in the 1x partner FAQ above, our support team is ready to help around the clock.

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The fastest way to get help. Average response under 2 minutes, available 24/7 directly from the website or app.

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Email Support

Send a detailed message to [email protected]. Best for complex account issues that need documentation or screenshots.

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In-App Support

Access live chat and your support history directly from the 1x partner mobile app. Download it from the App page.

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Create your free 1x partner account in under two minutes, deposit with bKash or Nagad, and claim your welcome bonus. Over 500 games are waiting — slots, live casino, Andar Bahar, and sports betting all in one place.

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