Player Wellbeing

Responsible Gaming at 1x Partner — Play Smart, Stay in Control

Gaming should always be fun. At 1x partner, we give every player the tools, information, and support they need to keep it that way — from deposit limits to self-exclusion, we've got your back.

18+ Only Player Controls 24/7 Support Self-Exclusion Available

Play Responsibly Read the FAQ

Quick Self-Check

Tick any that apply to you right now:

I'm playing for fun, not to make money

I have a set budget and I stick to it

I take regular breaks from gaming

Gaming doesn't affect my daily responsibilities

I never chase losses with bigger bets

If you couldn't tick all five, our responsible gaming tools can help.

Our Commitment

Gaming Is Entertainment — Not a Way to Earn

At 1x partner, responsible gaming is not just a legal checkbox — it is a genuine part of how we operate. We believe that every player deserves to enjoy the platform safely, and that means giving you real tools to stay in control, not just a page of warnings.

The reality is that most people who play on 1x partner do so for entertainment — the thrill of a live casino game, the excitement of a cricket match, the fun of spinning a slot. That is exactly what gaming should be. But we also know that for some people, gambling can become a problem. When that happens, 1x partner wants to be part of the solution, not the problem.

This page explains what responsible gaming means at 1x partner, what tools are available to help you stay in control, how to recognise the warning signs of problem gambling, and where to get help if you need it. We encourage every player — new and experienced — to read through this information and take it seriously.

Responsible gaming at 1x partner applies to all products — live casino, sports betting, slots, Andar Bahar, and every other game on the platform. The same rules and tools apply everywhere.

Responsible gaming also means being honest with yourself. Before you deposit, ask yourself: can I afford to lose this money? If the answer is no, please do not deposit. Every bet placed on 1x partner should be money you are comfortable losing — because in gambling, there are never any guarantees.

Golden Rules of Responsible Gaming

Set a budget before you start

Decide how much you can afford to spend and never go beyond it, no matter what.

Never chase your losses

Losing streaks happen. Chasing them with bigger bets almost always makes things worse.

Take regular breaks

Step away from the screen regularly. Gaming should fit around your life, not the other way around.

Keep it fun

The moment gaming stops being enjoyable and starts feeling like a job or an escape, it's time to pause.

Ask for help early

If you're worried about your gambling, reach out to 1x partner support or a professional service. Early help makes a real difference.

Player Protection Tools

Tools That Put You in Control

1x partner gives every registered player access to a full set of responsible gaming controls. Use them proactively — you don't have to wait until there's a problem.

Deposit Limits

Set a daily, weekly, or monthly deposit cap directly from your account settings. Once your limit is reached, 1x partner will not allow further deposits until the period resets. You can lower your limit at any time — increases take 24 hours to take effect, giving you time to reconsider.

Session Time Limits

Set a maximum session length so the platform automatically reminds you — or logs you out — when your time is up. It's easy to lose track of time when you're in the middle of a game. This tool makes sure that doesn't happen without you noticing.

Loss Limits

Define the maximum amount you are willing to lose in a given period. When your loss limit is hit, 1x partner will prevent further play until the limit period resets. This is one of the most effective tools for keeping your gaming within a budget you are comfortable with.

Cool-Off Period

Need a short break? A cool-off period temporarily suspends your account for a set number of days — from 24 hours up to 6 weeks. During this time you cannot log in, deposit, or place bets. It's a useful reset button when you feel like you need some distance from the platform.

Self-Exclusion

Self-exclusion is a longer-term option for players who feel they need a more serious break. You can exclude yourself from 1x partner for a minimum of 6 months or permanently. During self-exclusion, your account is fully blocked and you will not receive any marketing communications from us.

Reality Checks

Enable regular on-screen reminders that show you how long you have been playing and how much you have spent or won in the current session. These pop-ups are a gentle nudge to pause, reflect, and decide whether you want to continue — keeping you aware and in control at all times.

Know the Signs

Recognising Problem Gambling

Problem gambling does not always look the way people expect. It rarely starts with someone losing everything overnight. More often, it creeps in gradually — a few extra bets here, a slightly bigger deposit there — until it starts affecting your finances, relationships, and mental health.

At 1x partner, we monitor gameplay patterns as part of our responsible gaming commitment. But self-awareness is just as important. Here are some of the most common warning signs that gambling may be becoming a problem:

If you recognise three or more of the signs below in yourself, we strongly encourage you to use our self-exclusion tool or contact our support team immediately.

Spending more money on gambling than you originally planned
Feeling anxious, irritable, or restless when you are not gambling
Chasing losses — betting more to try to win back what you have lost
Lying to family or friends about how much time or money you spend gambling
Borrowing money or selling possessions to fund gambling
Neglecting work, studies, or family responsibilities because of gambling
Using gambling as a way to escape stress, anxiety, or depression
Feeling unable to stop even when you want to
Gambling with money meant for rent, food, or bills
Feeling guilty or ashamed after a gambling session

Problem Gambling Self-Assessment

Answer honestly. This is for your own awareness — no one else can see your responses.

Have you ever bet more than you could afford to lose?

Have you needed to gamble with larger amounts to get the same excitement?

Have you tried to win back money you lost gambling?

Have you borrowed money or sold anything to fund gambling?

Has gambling caused problems with your family or at work?

Have you felt depressed or anxious because of gambling?

Have you tried to stop gambling but found you couldn't?

Have you hidden your gambling from people close to you?

If you ticked even one of these, please consider using our cool-off or self-exclusion tools, or contact our support team at [email protected]. There is no shame in asking for help.

Step by Step

How to Activate Responsible Gaming Tools

Setting up your responsible gaming controls on 1x partner takes less than two minutes. Here's how:

Step 1

Log In to Your Account

Visit 1x partner and sign in to your registered account. If you don't have one yet, registration takes under a minute.

Step 2

Go to Account Settings

Click your profile icon in the top right corner and navigate to the Responsible Gaming section within your account settings.

Step 3

Choose Your Limits

Select the tools you want to activate — deposit limits, session timers, loss limits, cool-off, or self-exclusion — and set your preferred values.

Step 4

Confirm & Save

Confirm your selections. Limits take effect immediately. If you need help at any point, our 24/7 support team is one message away.

Prefer to set limits via support? Contact our team at [email protected] and we will apply any responsible gaming restriction to your account immediately — no questions asked, no judgment.

Child Safety

Protecting Underage Players

1x partner operates a strict 18+ policy. No one under the age of 18 is permitted to register, deposit, or play on the platform. We verify the age of every player during the registration and KYC process, and we reserve the right to request additional proof of age at any time.

If you share a device with younger family members, we strongly recommend taking the following steps to prevent underage access to the 1x partner platform:

Never save your 1x partner login credentials in a shared browser
Always log out of your account when you are finished playing
Use a device PIN or password that younger family members do not know
Consider using parental control software on shared devices
Keep your bKash or Nagad account details private and secure

If you suspect that a minor has accessed a 1x partner account, please contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay.

Our Age Verification Process

Registration Check

Every new player must confirm they are 18 or older during the sign-up process. Providing false information is a violation of our Terms and Conditions.

KYC Document Verification

Before processing any withdrawal, 1x partner requires identity documents — NID, passport, or driving licence — to confirm the player's age and identity.

Ongoing Monitoring

Our team monitors accounts for signs of underage access and may request additional verification at any time. Accounts that fail verification are suspended immediately.

Zero Tolerance Policy

Any account found to belong to a player under 18 will be permanently closed and all funds returned to the payment source after investigation.

Common Questions

Responsible Gaming FAQ

Log in to your account, go to Account Settings, and select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits. Limits take effect immediately. If you want to lower your limit, the change is instant. If you want to raise it, there is a 24-hour cooling-off period before the increase applies.

A cool-off period is a short-term break — from 24 hours up to 6 weeks — where your account is temporarily suspended. It is designed for players who want a brief pause. Self-exclusion is a longer-term measure, with a minimum duration of 6 months, and can be set to permanent. During self-exclusion, your account is fully blocked and you will not receive any promotional communications from 1x partner.

No. Self-exclusion cannot be reversed before the minimum period has expired. This is intentional — the purpose of self-exclusion is to give you a genuine, enforced break from gambling. Once the minimum period has passed, you can contact our support team to request reactivation, which includes a mandatory 24-hour reflection period before access is restored.

No. As soon as self-exclusion is activated, 1x partner will remove you from all marketing lists. You will not receive any promotional emails, SMS messages, or in-app notifications during your exclusion period. If you receive any marketing communication after self-exclusion has been applied, please contact us immediately so we can investigate and correct the issue.

Any remaining balance in your account at the time of self-exclusion will be held securely. You can request a withdrawal of your balance by contacting our support team at [email protected]. We will process the withdrawal to your registered payment method after completing the necessary verification checks.

If you are concerned about someone else's gambling, the most important thing is to approach the conversation with empathy rather than judgment. Encourage them to speak to our support team or seek professional help. You can also contact us on their behalf — while we cannot share account details due to privacy rules, we can provide guidance on the steps available and flag the account for additional monitoring.