Privacy Policy – How 1x Partner Keeps Your Data Safe

At 1x partner, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect the personal data of everyone who uses the 1x partner platform at 1x-partner.app. It applies to all users — whether you are just browsing, have registered an account, or are an active player making deposits and placing bets.

We know that handing over personal information to an online platform requires trust. That trust is something 1x partner works hard to earn and maintain. We only collect what we genuinely need, we store it securely, and we never sell it to anyone. This policy is written in plain language so you know exactly where you stand — no confusing legal jargon, no hidden surprises.

1x partner collects personal data in two ways: information you provide directly when using the platform, and information collected automatically as you interact with the site or app. Here is a breakdown of what we collect and why:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

The personal data collected by 1x partner is used for specific, legitimate purposes. We do not use your data for anything beyond what is described here without first obtaining your consent:

• To create and manage your 1x partner account, including verifying your identity and age before you can deposit or withdraw.
• To process deposits and withdrawals through your chosen local payment method, and to maintain accurate financial records of all transactions.
• To detect and prevent fraud, money laundering, and other illegal activity on the platform.
• To monitor gameplay patterns as part of our responsible gaming obligations — for example, to identify signs of problem gambling and offer appropriate support.
• To send you important account notifications such as security alerts, deposit confirmations, and withdrawal updates.
• To respond to your support queries and maintain a record of communications for quality and compliance purposes.
• To improve the 1x partner platform based on how users interact with it — which games are popular, where users encounter problems, and how the experience can be made better.
• To comply with legal and regulatory obligations, including reporting requirements imposed by licensing authorities.

1x partner processes your personal data on the following legal grounds, depending on the purpose of the processing:

• Contractual necessity: Processing your data is required to fulfil our obligations to you under the Terms and Conditions — for example, operating your account and processing payments.
• Legal obligation: We are required by law to collect and retain certain data, including identity verification records and financial transaction logs, for regulatory compliance and anti-money laundering purposes.
• Legitimate interests: We process some data — such as technical and usage data — based on our legitimate interest in operating a secure, functional, and improving platform.
• Consent: Where we rely on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

1x partner does not sell, rent, or trade your personal data. However, in order to operate the platform effectively and comply with legal requirements, we may share your data with the following categories of third parties:

• Payment processors: Local payment providers such as bKash, Nagad, and Rocket receive the financial data necessary to process your transactions. These providers operate under their own privacy policies and are bound by strict data handling agreements with 1x partner.
• Identity verification services: Third-party KYC (Know Your Customer) providers may receive identity documents you submit for verification purposes. These providers are contractually obligated to use your data only for verification and to store it securely.
• Regulatory and legal authorities: 1x partner may be required by law to disclose certain data to licensing authorities, law enforcement agencies, or courts. We will only do so when legally compelled and will inform you where permitted by law.
• Technology and infrastructure providers: Hosting, security, and analytics providers may have access to technical data as part of delivering their services to 1x partner. All such providers are vetted and bound by data processing agreements.

1x partner retains your personal data for as long as your account is active and for a period after account closure as required by law and regulatory obligations. The specific retention periods depend on the type of data:

• Account and identity data is retained for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Financial transaction records are retained for a minimum of five years for regulatory and audit purposes.
• Support communications are retained for up to three years after the last interaction.
• Technical and usage data is typically retained for up to 24 months and then anonymised or deleted.

When data is no longer required and the retention period has expired, 1x partner securely deletes or anonymises it so that it can no longer be linked back to you as an individual.

1x partner uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used. We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without affecting platform functionality.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display options, so you don't have to set them every time you visit.
• Analytics cookies: Help us understand how users interact with the platform — which pages are visited most, where users drop off, and how performance can be improved. This data is aggregated and anonymised.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect your experience on the 1x partner platform. We do not use cookies to track your activity on other websites.

As a user of the 1x partner platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].

We will respond to all data rights requests within 30 days. In some cases — particularly where requests are complex or numerous — we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

1x partner implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include:

• SSL/TLS encryption across all pages and data transmissions on the 1x partner platform.
• Encrypted storage of all personal and financial data at rest.
• Role-based access controls ensuring that only authorised staff can access personal data, and only to the extent required for their role.
• Regular security audits and vulnerability assessments of the platform infrastructure.
• Two-factor authentication options for player accounts to add an extra layer of login security.
• Automated fraud detection systems that monitor transactions and account activity in real time.

While 1x partner takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

The 1x partner platform may contain links to third-party websites or services — for example, payment provider portals. Once you leave the 1x partner platform by following such a link, this Privacy Policy no longer applies. The third-party site will have its own privacy policy, and 1x partner is not responsible for how that site collects or uses your data.

We recommend reviewing the privacy policy of any third-party site before providing personal information. If you have concerns about a third-party site linked from 1x partner, contact our support team and we will review the link.

1x partner may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes — particularly those that affect how we use your data or your rights — 1x partner will make reasonable efforts to notify registered players via email or an in-platform notification before the changes take effect. Continued use of the platform after an updated policy has been published constitutes acceptance of the revised terms.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how 1x partner has handled your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available within the platform after logging in to your account.
• FAQ: Visit the FAQ page for answers to common questions about your account and data.

We take all privacy concerns seriously and will respond to your query as quickly as possible — typically within 24 hours for general enquiries and within 30 days for formal data rights requests.